Air China Review - Customer Flight Ratings

Our personal Air China review: is it worth flying?

If you are weighing up a flight and wondering whether Air China is worth it, here is our take on what the airline actually offers, covering economy, premium economy and business class. Air China is the national carrier of China and a leading passenger and cargo operator. Headquartered in Beijing, the country’s key aviation hub for domestic and international travel, the airline was founded in 1988 and grew quickly. In December 2007 it joined the Star Alliance, cementing its standing both in China and worldwide.

Fleet and comfort

Air China operates a large fleet, mostly Boeing and Airbus. Economy class has drawn criticism for limited legroom, but business class is well regarded for its space and comfort, sitting up front in the nose of the aircraft. The seats are comfortable and well designed, avoiding the sterile feel of many premium cabins. First class was discontinued in 2015, but business class now offers lie-flat beds that suit passengers of all heights, a real benefit on long-haul flights.

In-flight entertainment and amenities

Each seat has a remote-controlled TV with a range of films and shows, and the provided headphones (or your own) keep things quiet. You can adjust the screen’s brightness and volume. For long-haul comfort, every passenger gets a blanket and pillow regardless of cabin. Overall, Air China delivers a solid experience, especially in business class, with comfortable seating, decent entertainment and thoughtful amenities.

Pros of flying with Air China

• Affordable with a classy business product. Business-class fares are often cheaper than other airlines’ economy, you save money and travel in real comfort.
• The business cabin is a step above many rivals: a 2-2-2 configuration, a quiet environment, good service and flatbeds that keep passengers relaxed on flights of any length. Meals suit both Chinese and Western travellers, are freshly made, and pyjamas are handed out for those who want to sleep.
• Flights into China land you at Beijing, a duty-free shopping hub.
• Tickets are available online and the booking process runs smoothly.

Cons of flying with Air China

• Most of the entertainment content is Chinese, and there are few recent films, foreign travellers in particular may find long flights dull.
• The crew is not especially friendly and can be slow to respond to requests.
• Much of the fleet is ageing and shows it.
• The food is mostly Chinese and, while it looks good, it can be underwhelming, and the limited options sometimes run out before everyone is served.

Conclusion

Despite a few hiccups, we were happy with Air China. The trip from Beijing to Europe was safe and on time, and the business-class experience was excellent. There were no major problems, so we would fly it again. It is a strong option if you want a well-priced ticket and a good premium cabin, just temper your expectations in economy.

Flying Air China in to do business? Line up a Chinese interpreter before you land so the factory floor and the negotiating table go as smoothly as the flight.